FAQ

Reservation & Selection Process : Frequently Asked Questions

Why Put in a Reservation?
The Reservation Agreement will allow you to identify your top choices for purchasing a Luana Garden Villa, and put down a deposit to secure your place on our Priority Roster, used for booking appointment times for selecting and purchasing your Villa.
What is the Priority Roster?
The Priority Roster determines the order in which Reservation holders will be invited to select the home of their choice.
How is the Priority Roster determined?
Your position on the Priority Roster is determined by the Time/Date Stamp of your Reservation Agreement.
What determines the Time/Date Stamp on my Reservation Agreement?
Your Time/Date Stamp will be the time and date that we receive your completed Reservation Agreement, provided that Escrow receives your Reservation Deposit within 3 business days.    If Escrow does not receive your Reservation Deposit within 3 business days, your Time/Date Stamp will be delayed until funds are received by Escrow.
Can I change/add homes to my list or change the priority order on my Reservation Agreement?

Yes, but you must make any changes at least 48 hours prior to the Selection Day. You will not be able to make changes after that time.  You will need to sign an addendum to make your changes effective.  This will not impact your Appointment Time.

When will you hold the Selection Day for me to purchase a home?
The Selection Event for the first release will be held on Saturday, April 7 at Honua Kai Resort & Spa.
What time is my appointment?
Appointment times have been emailed to everyone in advance. Please contact Naomi Glass by email or by phone 808-662-2840 if you do not have your appointment time. Please note that we will adhere tightly to the timetable so please be ready well ahead of your designated selection time.
What if I am late for my appointment?

If you are late for your appointment, we will move on to the next person on the Priority Roster and you will be invited to join the queue behind whoever is currently making their selection when you arrive.

What if something comes up and I miss my appointment?

Unfortunately, we cannot hold up the Selection Day, so we suggest that you arrange for another person to be able to make your selection on your behalf just in case something should come up unexpectedly and you are unable to participate. This can be achieved using a limited power-of-attorney, which instructs your nominee to purchase the first available home off your Buyer List on your behalf at the price indicated. Your nominee does not have to sign the sales contract if you or they are not comfortable with that. They can make the selection on your behalf and we will send the contract to you by Docusign for you to sign within 24 hours. Please note that we are unable to have our sales team to select a home on your behalf.

What if I cannot be there in person?

If you are unable to attend, please let your sales specialist know as soon as possible and at least four days prior to the Selection Day and we will make arrangements for you to select your home and complete the sales contract remotely. Documents will be signed through Docusign. All you will need is access to an internet-connected computer and a telephone to participate remotely. 

You can view the online selection board here:  luanagardenvillas.com/availability

When do I get to choose my colour scheme and options?
You may choose your colour scheme and any options at the time of signing your contract, or at any time afterwards up until the date that the sales Contract becomes firm and binding. This is a maximum of 30 days after you received the Public report.
How can I download copies of the relevant sales documents?

All documents can be downloaded here.

When and how do I sign the sales contract?

As soon as you have made your selection, we will generate your sales contract and send it to you by Docusign for execution. If you are attending in person, we will provide you with a space to review the contract and an iPad for you to use for signing. This whole process should take about 15 minutes.  Once you have signed, the seller will sign and the contract will be completed right then and there. If you are attending remotely, we will send you the contract by Docusign for you to execute.

What is Docusign and how do I use it?
DocuSign, a San Francisco based company, provides the global standard in in secure electronic contract signing technology. DocuSign electronic signatures are valid and legally binding around the world.

Docusign is very easy to use. You will simply receive an email inviting you to sign the documents. When you click the link in the email to review documents you will have the opportunity to select one of a number of different signature styles and will then be prompted to sign, initial or date the relevant parts of the contract.

Once you complete signing and click “Finish” the contract is sent to the seller who will also sign. Once everyone has signed the contract, copies of the completed, fully signed contract are sent to everyone involved.

If you attend the selection day in person you do not need to bring your laptop or iPad with you, though you may do so if you wish, as we will have iPad “signing stations” available for you to use.

When and how do I make the next payment (“Payment A”)?
This is due upon signing the contract and the contract will specify the exact amount payable. In practice you will wire the payment to Escrow on Monday using the same wiring instructions that you used for the reservation deposit. Your reservation deposit will be deducted from Payment A, so you pay only the net amount.
When and how do I provide Proof of Funds / Financial Statement?
This is due no later than five business days after Seller’s acceptance of the contract. As the Seller will be signing contracts on the selection day this means that your proof of funds/financial statement must be received by Seller before April 2nd. We strongly encourage you to provide the proof of funds earlier than this however. Contact your Luana Sales Specialist for more information.
What if none of the homes that I have selected are available?

You will have the choice to purchase a home that is not on your Buyer List, provided that no one else behind you on the Priority Roster has included that home on his or her Buyer List. Alternatively you can wait until all reservation holders have made the selections and then have another try and select from any remaining homes. Of course you can also receive a full refund of your deposit if you prefer. If you are concerned that you have not included all homes that you may wish to purchase on your buyer list then contact your sales specialist as soon as possible and at least 48 hours before the selection event.

A template Proof of Funds Letter is available here, but your financial institution will probably have their own preferred format.

 

When will you release the next phase of Luana Garden Villas?
This has not yet been decided.